Our Research Help Centre (RHC) provides support for researchers and Administering Institutions in relation to applying for and managing grants.

The RHC aims to provide a reply to all requests for general assistance within 2 working days. This timeframe may be delayed during peak periods or for more detailed requests for assistance.

For more information visit the following link or contact the RHC for assistance via help@nhmrc.gov.au:

Opening hours for the Research Help Centre are generally Monday to Friday 9 am to 5 pm AEDT/AEST.

Exceptions are listed in the following table:

Table: Research Help Centre is closed on these days
Date Opening hours
Wednesday 26 January 2022 Closed for Australia Day public Holiday
Monday 14 March 2022 Closed for Canberra Day public holiday
Friday 15 April 2022 Closed for Good Friday public holiday
Monday 18 April 2022 Closed for Easter Monday public holiday
Monday 25 April 2022 Closed for ANZAC Day public holiday
Monday 30 May 2022 Closed for Reconciliation Day public holiday
Monday 13 June 2022 Closed for Queen's Birthday public holiday
Monday 3 October 2022 Closed for Labour Day public holiday
Friday 23 December 2022 to Monday 2 January 2023 Closed for Christmas shutdown period

Sapphire resources are available including Tutorials and Help.

Availability

Sapphire may be unavailable for regular maintenance on Tuesdays and Thursdays between 7:00 am and 9:30 am (AEST/AEDT). RGMS ceased to be available to researchers, research offices and other external users on 5 January 2022. See Tracker for further details.

Where significant system outages occur outside of these windows, we will notify the research community through Research Tracker, the Sapphire login page and via Twitter (@NHMRC).