Our Research Help Centre provides support for researchers and Administering Institutions in relation to applying for and managing grants.
The Research Help Centre aims to provide a reply to all requests for general assistance within 2 working days. This timeframe may be delayed during peak periods or for more detailed requests for assistance.
- research grants and funding
- applying for grants, including opening and closing dates
- manage your funding
- peer review policies and guidelines
- Using our new grants management system Sapphire or RGMS
- completing the Human Research Ethics Application. Please note that RHC does not provide assistance to other platforms that use the HREA.
Select from the links above for more information, or contact the RHC for assistance: help@nhmrc.gov.au
Opening hours for the Research Help Centre are generally Monday to Friday 9am to 5pm AEDT/AEST.
Exceptions are listed below.
| Date | Opening hours |
| Tuesday 26 January 2021 | Closed for Australia Day Public Holiday |
| Monday 8 March 2021 | Closed for Canberra Day public holiday |
| Friday 2 April 2021 | Closed for Good Friday public holiday |
| Monday 5 April 2021 | Closed for Easter Monday public holiday |
| Monday 26 April 2021 | Closed for ANZAC Day public holiday |
| Monday 31 May 2021 | Closed for Reconciliation Day public holiday |
| Monday 14 June 2021 | Closed for Queen's Birthday public holiday |
| Monday 4 October 2021 | Closed for Labour Day public holiday |
| Friday 24 December 2021 - Monday 3 January 2022 | Closed for Christmas shutdown period |
Sapphire resources are available including Tutorials and Help pages. RGMS User guides are also available.
Availability
Sapphire may be unavailable for regular maintenance on Tuesdays between 9.30am and 11.30am (ACT local time) and Thursdays between 6.30am and 9am (ACT local time).
To minimise unexpected downtimes and provide predictability, we have established fixed RGMS maintenance windows between 6am and 9am every Tuesday and Thursday. Please try again later if you are unable to login during these times.
Where significant system outages occur outside of these windows, we will notify the research community through Research Tracker, the RGMS login page and via Twitter (@NHMRC).
