Research Help Centre

NHMRC’s Research Help Centre (RHC) provides support for researchers and Administering Institutions in relation to the following:

Select from the links above for more information, or contact the RHC for assistance:


Phone: 1800 500 983

(or +61 2 6217 9451 for international callers)

The Research Help Centre aims to provide a reply to all requests for general assistance within 2 working days. This time frame may be delayed during peak periods or for more detailed requests for assistance. 

Opening hours for the Research Help Centre are generally Monday to Friday 9am to 5pm AEDT/AEST.

Exceptions are listed below. 

Date Opening Hours

Monday 19 December 2016 –

Friday 23 December 2016

Reduced staff – please email rather than phoning

Saturday 24 December 2016 –

Monday 2 January 2017

Closed for Christmas shutdown period

Tuesday 3 January 2017 –

Sunday 8 January 2017

Reduced staff – please email rather than phoning

Thursday  26 January 2017

Closed for Australia Day public holiday

Monday 13 March 2017

Canberra Day public holiday – Reduced staff – please email rather than phoning

Tuesday 7 March 2017 –

Tuesday 14 March 2017

Open extended hours 9:00am - 7:00pm
Wednesday 15 March 2017 Resume ordinary opening hours
Friday 14 April 2017

Closed for Good Friday public holiday

Monday 17 April 2017

Closed for Easter Monday public holiday

Tuesday 25 April 2017 Closed for ANZAC Day public holiday
Monday 12 June 2017

Closed for Queen's Birthday public holiday

Monday 25 September 2017

Closed for Family and Community Day public holiday

Monday 2 October 2017 Closed for Labour Day public holiday

Need help with RGMS?

User guides and eLearning modules can be found on the NHMRC website. Contact the Research Help Centre for further assistance.


To minimise unexpected downtimes and provide predictability, NHMRC has established fixed RGMS maintenance windows between 6am and 9am every Tuesday and Thursday. Please try again later if you are unable to login during these times.

Where significant system outages occur outside of these windows, NHMRC will notify the research community through Research Tracker, the RGMS login page and via Twitter (@NHMRC).