23 November 2020

Research Help Centre – New Sapphire Account Requests

The Research Help Centre (RHC) is currently experiencing a high volume of enquiries relating to new Sapphire user requests and new institution requests.

Please be advised that we are currently processing requests that have been submitted within the last 72 hours.

New users, or those contacting the RHC on behalf of a new user, should allow at least 24 hours from the time of submission to contact RHC for an update on the status of those requests.

Users submitting new institution requests should allow at least 24 hours from the time of submission to contact RHC for an update on the status of those requests.

While we endeavour to process all requests as soon as possible, we are unable to guarantee that account requests submitted after 5pm Tuesday 24 November 2020 will be processed before the deadline for grant opportunities on Wednesday 25 November 2020.

Thanking you in advance for your patience and support in this matter.

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