Research Help Centre

NHMRC’s Research Help Centre (RHC) provides support for researchers and administering institutions in relation to the following:

Select from the links above for more information, or contact the RHC for assistance:


Phone: 1800 500 983

(or +61 2 6217 9451 for international callers)

Ordinary opening hours are Monday to Friday from 9am- 12pm and 2pm-5pm AEDT/AEST. Exceptions are listed below.

Date Opening Hours

Thursday 25 December 2014

Sunday 4 January 2015

Closed for Christmas shutdown period

Monday 26 January

Closed for Australia Day public holiday

Monday 9 March

Closed for Canberra Day public holiday

Tuesday 10 March –

Tuesday 17 March
Open extended hours 9:00am - 7:00pm
Wednesday 18 March Resume ordinary opening hours
Friday 3 April

Closed for Good Friday public holiday

Monday 6 April

Closed for Easter Monday public holiday

Friday 22 May Closed
Monday 8 June

Closed for Queen's Birthday public holiday

Monday 28 September

Closed for Family and Community Day public holiday

Monday 5 October Closed for Labour Day public holiday

Need help with RGMS?

User guides and eLearning modules can be found on the NHMRC website. Contact the Research Help Centre for further assistance.


To minimise unexpected downtimes and provide predictability, NHMRC has established fixed RGMS maintenance windows between 6am and 9am every Tuesday and Thursday. Please try again later if you are unable to login during these times.

Where significant system outages occur outside of these windows, NHMRC will notify the research community through Research Tracker, the RGMS login page and via Twitter (@NHMRC).